Privacy Policy

1. Introduction

ReelEstate ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.

2. Information We Collect

2.1 Personal Information

We collect information that you provide directly to us, including:

• Name and email address when you create an account
• Account credentials (password, which is encrypted)
• Profile information you choose to provide
• Contact information when you reach out to us

2.2 Content You Upload

When you use our Service, we collect and process:

• Real estate images you upload
• Property data and information you provide
• HTML content from property listings you submit for data extraction
• Project names, descriptions, and metadata
• Generated videos and enhanced images

2.3 Usage Information

We automatically collect certain information about your use of the Service:

• Log data (IP address, browser type, access times)
• Device information
• Usage patterns and preferences
• API usage and service consumption metrics

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve the Service
• Process your images and generate videos
• Extract and process property data from submitted content
• Authenticate your account and manage your access
• Send you technical notices and support messages
• Respond to your comments, questions, and requests
• Monitor and analyze usage patterns
• Detect, prevent, and address technical issues
• Comply with legal obligations

4. Data Sharing and Third-Party Services

Important: To provide our Service, we share your data with third-party service providers. This includes:

4.1 AI and Machine Learning Services

Your images, property data, and HTML content are transmitted to third-party AI and machine learning service providers for:

• Image enhancement and processing
• Video generation from images
• Property data extraction from HTML content
• Content analysis and processing

These third-party services process your data according to their own privacy policies and terms of service. We do not control how these third parties use your data beyond what is necessary to provide our Service.

4.2 Cloud Storage Services

Your images, videos, and other content are stored on third-party cloud storage services. These services provide secure storage and delivery of your content.

4.3 Authentication Services

We use third-party authentication services to securely manage user accounts and authentication.

4.4 Data Location

Your data may be processed and stored in facilities located outside your country of residence. By using our Service, you consent to the transfer of your data to these facilities.

4.5 Other Disclosures

We may disclose your information:

• If required by law or legal process
• To protect our rights, property, or safety
• In connection with a merger, acquisition, or sale of assets
• With your explicit consent

5. Data Security

We implement appropriate technical and organizational measures to protect your information. However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your data, we cannot guarantee absolute security.

6. Data Retention

We retain your personal information and content for as long as necessary to provide the Service and fulfill the purposes outlined in this Privacy Policy. You may request deletion of your account and associated data at any time by contacting us.

7. Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• The right to access your personal information
• The right to correct inaccurate information
• The right to delete your personal information
• The right to restrict or object to processing
• The right to data portability
• The right to withdraw consent

To exercise these rights, please contact us through our contact page.

8. Children's Privacy

Our Service is not intended for children under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us immediately.

9. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our Service and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

10. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us at our contact page.